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Chevron- Texaco Launches its Chevron- Customer First Day in Jamaica as Part of its Global Program to Provide Superior Service

September 14, 2006, PORT OF SPAIN, TRINIDAD - Chevron Caribbean Inc. (CCI), formerly Texaco Caribbean Inc, operating under its Texaco brand in Jamaica, held its Customer First day at 5 retail sites (Caledonia Ave, Three Miles, Fortune, St. John's Road and Linstead). The Customer First day is a component of the company's Customer First program, a Global Chevron program that measures customer experiences in order to continuously improve the service provided to its customers.

 

"The name Customer First is a daily reminder that when we are servicing our customers they are first! It reminds us that the customer is our first priority and of the need to deliver outstanding service, image and appearance to satisfy the customers' needs" said David Sterling, District Retail Manager.

 In Jamaica, Texaco representatives went out to selected retail sites to meet one-on-one with its customers in order to identify how the company can better improve their service as well as demonstrate the company's commitment to providing quality customer care. "It was great to have some of the employees from the local head office and abroad come out and work alongside us as a gesture of appreciation to our customers. I am also sure our customers appreciated the gifts and refreshments," said Charline Josephs, a cashier at Three Miles service station.

"The Customer First day activities will continue at regular intervals throughout the year," said Nordia Whitelocke, Texaco Business Consultant in Jamaica. "Staff members from the Chevron main office will continue to visit the local sites and interact with customers to proactively identify ways and means of continuously improving the service at retail outlets."

About Chevron Caribbean Inc. in Jamaica

Chevron Caribbean Inc. is a wholly owned indirect subsidiary of Chevron Corporation, which markets its products in Jamaica under the Texaco brand. The Texaco brand maintains an 87 years legacy in Jamaica with 68 service stations, more than 400 direct and indirect employees, and a solid roster of Commercial and Industrial customers. Texaco has historically been recognized for its commitment to social responsibility.

About Chevron Corporation

 

Chevron Corporation is one of the world's leading energy companies. With more than 53,000 employees, Chevron conducts business in approximately 180 countries around the world, producing and transporting crude oil and natural gas, and refining, marketing and distributing fuels and other energy products. Chevron is based in San Ramon, Calif. More information on Chevron is available at www.chevron.com.

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